Refunds & Cancellations

1. Overview

At MedLii Technologies Pvt. Ltd., we strive to provide the best pharmaceutical intelligence platform and services. This Refunds & Cancellations Policy outlines the terms under which you may request a refund or cancel your subscription to our services.

By subscribing to our services, you agree to the terms of this policy. We encourage you to review this policy carefully before making a purchase.

2. Cancellation Policy

2.1 Subscription Cancellation

You may cancel your annual subscription at any time. However, please note the following:

• Cancellations must be submitted at least 30 days before your next billing cycle to avoid automatic renewal
• Cancellation requests can be submitted through your account dashboard or by emailing billing@medlii.com
• Upon cancellation, you will continue to have access to the platform until the end of your current billing period
• No partial refunds will be issued for the remaining period of an active subscription

2.2 How to Cancel

To cancel your subscription:

1. Log in to your MedLii account
2. Navigate to Account Settings → Billing
3. Click on "Cancel Subscription"
4. Follow the cancellation workflow
5. Alternatively, email billing@medlii.com with your account details

3. Refund Policy

3.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new subscriptions. If you are not satisfied with our services within the first 30 days of your subscription, you may request a full refund.

• Refund requests must be submitted within 30 days of the initial payment
• The refund will be processed to the original payment method
• Refunds typically take 7-14 business days to reflect in your account, depending on your payment provider
• Only one refund request per customer/organization

3.2 Refund Eligibility

To be eligible for a refund under the 30-day guarantee:

• You must have purchased the subscription directly from MedLii (not through a third-party reseller)
• You must not have violated our Terms & Conditions
• The request must be made within the 30-day window
• You must provide a valid reason for the refund request

3.3 Non-Refundable Cases

Refunds will NOT be issued in the following cases:

• After the 30-day money-back guarantee period has expired
• For partial use of the subscription period
• If the account has been terminated due to violation of Terms & Conditions
• For downgrade from annual to monthly plans (if applicable in future)
• For add-on services or custom integrations that have been delivered
• For training sessions or consultancy hours that have been consumed

4. Refund Process

4.1 How to Request a Refund

To request a refund:

1. Email billing@medlii.com with the subject line "Refund Request"
2. Include your account email address and Order ID
3. Provide a detailed reason for the refund request
4. Attach any relevant documentation (optional)

4.2 Processing Time

Once we receive your refund request:

• We will review your request within 3-5 business days
• If approved, the refund will be processed within 7-14 business days
• You will receive an email confirmation once the refund is initiated
• The actual credit to your account may take additional time depending on your payment provider (banks, credit card companies, etc.)

4.3 Refund Method

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Cards: Refund to the same card
• UPI: Refund to the same UPI ID
• Net Banking: Refund to the originating bank account
• Wallets: Refund to the same wallet account

5. Special Circumstances

5.1 Service Outages

In the event of significant service outages or disruptions that prevent you from accessing the platform for an extended period (more than 72 hours), we may offer:

• Service credits for the affected period
• Extension of your subscription period
• Partial refunds at our discretion, evaluated on a case-by-case basis

5.2 Force Majeure

MedLii shall not be liable for any failure or delay in performing its obligations under this policy where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, wars, acts of terrorism, or internet service provider failures.

6. Dispute Resolution

If you disagree with our refund decision, you may:

1. Submit an appeal to billing@medlii.com with additional supporting documentation
2. Our billing team will review the appeal within 5-7 business days
3. If the dispute remains unresolved, you may escalate to consumer protection authorities under Indian law

7. Changes to This Policy

MedLii reserves the right to modify this Refunds & Cancellations Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically.

For significant changes, we will provide at least 30 days notice via email or through a prominent notice on our platform before the new policy takes effect.

8. Contact Information

For any questions regarding this Refunds & Cancellations Policy, please contact us:

• Email: billing@medlii.com
• Phone: +91-80-XXXX-XXXX (Mon-Fri, 9AM-6PM IST)
• Address: MedLii Technologies Pvt. Ltd., Bangalore, Karnataka, India